Circulation Services Co-Manager
Full-time (37.5 hours per week) Must be available days, evenings and weekends. Work schedule will include weekends and evenings on a regular basis.
Under minimal supervision and with moderate latitude for independent judgement, works with Adult Services Manager to ensure continuity and quality of public services. Providing appropriate supervision and direction for staff the Circulation Co-Manager also performs specialized tasks relating to the circulation of library materials and provides help and assistance to patrons and circulation clerks.
Essential Duties and Responsibilities include the following: Other duties may be assigned.
- Responsible for opening/closing/securing the building and all monies on hand and overseeing the condition of the library.
- Supervise and coordinate activities of circulation library staff including training, scheduling, evaluating personnel, and overseeing back office operations. Work with part-time staff to maximum abilities, through cross-training, to assist patrons with reference and computer questions.
- Resolve patron problems in conformity with library procedures and policies; deal with difficult patron situations; promote enforcement of PSPL rules of behavior.
- Positively communicating and educating library patrons and staff about services and policies.
- Assist as directed in the hiring process of Library Assistants and Pages.
- Keep abreast of trends and technology in circulation services. Routinely evaluate procedures and recommend improvements and modifications.
- Works with other departments to assist in delivery of library services.
- Identify tasks, recruit and supervise volunteers to assist in Circulation tasks.
- Works the circulation desk/reference desk as scheduled or needed, welcoming patron inquiries and providing informational assistance whether in-person, phone or chat.
- Coordinates with peer Co-Manager to ensure consistency in service quality, policy interpretation, training, procedures, etc.
- Maintains the new materials area of the library.
- Oversees the ordering and scheduled return of Baker & Taylor and McNaughton book materials.
- Maintains periodicals and newspapers which include, check in, shelving, and weeding.
- Oversees maintenance of physical collection which includes inventory, space allotment, weeding and shelf reading.
- Participate in collection development which includes weeding in specified areas.
- Maintains circulation supplies, notifying appropriate personnel when items need to be reordered.
- Responsible for library materials deemed damaged/problem; replacing or mending as appropriate.
- Oversees evening and weekend library events.
Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions does not identify all duties performed by any single incumbent in this position.
Education and/or Experience
Bachelor Science degree in Library; or four to ten years related experience and/or training; or equivalent combination of education and experience. Public library experience preferred.
Experience using ILS systems; TLC preferred.
Experience supervising and managing diverse groups of people a plus.
Knowledge, Skills and Abilities
- Knowledge of practices, procedures, techniques, material and technology used in professional library service, including general reference, classification, circulation, collection development and adult library services.
- Ability to select, supervise, train, assign and review work, administer discipline, and conduct performance evaluations for assigned staff in a manner conducive to full performance and good morale.
- Ability to solve practical problems without supervisor intervention. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to deal with people tactfully and effectively, establish and maintain effective working relations, and provide excellent customer service to all library patrons.
- Ability to manage difficult or emotional customer situations, responding to customer needs and requests for service and assistance. Maintains high quality customer service skills
- Ability to organize own work, setting priorities and meeting deadlines. May be required to adjust schedule to ensure library is adequately staffed.
- Must be flexible and able to handle frequent interruptions.
To perform this job successfully, an individual should have knowledge of TLC Database software, Spreadsheet, Word Processing and demonstrate effective use of them.
While performing the duties of this job, the employee is required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 30 pounds. Occasional travel to other locations to work or attend meetings may be required. There may be some work performed outdoors or in other community buildings.
Employee will comply with mandates from the Office of the Governor and the Franklin County Health Department while at work which includes, but not limited to, wearing a facial covering and practicing social distancing from patrons and co-workers.
$35,000-$50,000 based on education and experience.
Benefit package includes health, dental and life insurance including optional FSA program. Retirement and optional deferred compensation program. Vacation, holiday pay and sick leave.
How to Apply:
Interested candidates should submit a cover letter stating why they would be the best candidate for the position and a resume. All documents can be submitted via email or mailed to the contact information below:
Paul Sawyier Public Library
ATTN: Human Resources
319 Wapping St
Frankfort KY 40601
NO phone calls please.